FAQ

 

FAQ

 

 

How do I create an account to Buy, Bid or Sell with Ans Azura?

Before buying, bidding, or selling in auctions, curated exhibitions, or private sells, please take the following steps:
Step 1
Create an account by using a valid e-mail address and providing your full name, age and you phone number.
Based on the information provided under step 1, you will be able to browse the Ans Azura platform, to follow auctions, save the works of art in which you are interested in or request alerts regarding your areas of interest.
We will send you an e-mail confirming that your account was created.
Step 2
For the full use of your account, respectively for registration and participation in auctions and in order to complete direct sales, you should provide additional information as required on the Ans Azura platform and a copy of your passport or national identity document and complete the “know your client” (KYC) and “anti-money laundering” (AML) checks on the Ans Azura platform.
Please note that we must perform KYC and AML checks on all clients in order to comply with European applicable laws on anti-money laundering and countering the financing of terrorism.
Step 2 may be completed either when creating the account or subsequently by accessing the personal information section in the account previously created on the Ans Azura platform.
Please refer to our Privacy Notice for further information on the personal data processed by Ans Azura.
If you want to create an account on behalf of a company or an organisation, please contact us at ansazura@ansazura.com.

Why do I need to provide certain documents in order to complete my account?

Ans Azura is required by the applicable European laws on anti-money laundering and countering the financing of terrorism to complete “know your customer” (KYC) and “anti-money laundering” (AML) checks.

All documents and information you are providing in order to complete your account are processed in compliance with our Privacy Policy.

Please contact us at ansazura@ansazura.com if you require any additional information regarding our AML Policy.

How can I purchase works of art on the Ans Azura platform?

You can purchase works of art by accessing the auctions, curated exhibitions and private sales sections on the Ans Azura platform.

Works sold in the private sales and curated exhibitions sections are sold at a fix listed price available below the work of art.

Works sold at auctions are sold to the highest bidder in auction.

Please consult our Bidding Guide and Buying Guide for additional information.

What is the difference between an online-only auction and live-streamed auctions?

All the auctions on the Ans Azura platform are held online.

The online-only auctions start and end on their respective auction section and you can bid by accessing each auction and each lot you are interested in and place your bid. Bidding in online-only auctions starts at the established opening time of the auctions and closes at the established closing time, displayed at the top of the auction's respective page. If at the closing time of the online-only auction there are active Bidders on certain lots, those lots will remain active after the established closing time of the auction and the closing of those lots will happen after 2 minutes of inactivity on each lot. You may participate in our online-only auctions by placing a direct bid on the lots of your interest.

The live-streamed auctions start as online auctions on their respective auction section and are followed by a live stream, led by an auctioneer. When the auction moves to live stream, an Auction Room will become available. You will be able to access the Auction Room with a simple click on the designated Auction Room window, marked with “Enter the Auction Room”. Before the Auction Room opens you may place Absentee Bids or bid online from your account starting with the opening time of the auction. After the Auction Room opens you will be able to access the Auction Room with a simple click on the designated Auction Room window, marked with “Enter the Auction Room” and place bids in real time in the Auction Room. 

How do I place bids in a live-streamed auction?

Please consult our Bidding Regulations, available here.

How do I place bids in an online-only auction?

Please consult our Bidding Regulations, available here.

How do I place bids on behalf of a company or an organisation?

If you want to place bids on behalf of a company or an organisation, please contact us at ansazura@ansazura.com.

What are the bidding increments applied in live-streamed and online-only auctions?

Ans Azura will generally open the bidding below the low estimate and, subject to its discretion, will progress in increments, as set out below:

  • EUR 50 to EUR 1,000 by EUR 50s
  • EUR 1,000 to EUR 5,000 by EUR 200s
  • EUR 5,000 to EUR 10,000 by EUR 500s
  • EUR 10,000 to EUR 50,000 by EUR 2,000s
  • EUR 50,000 to EUR 100,000 by EUR 5,000s
  • EUR 100,000 to EUR 300,000 by EUR 10,000s
  • EUR 300,000 to EUR 500,000 by EUR 20,000s
  • above EUR 500,000 by EUR 50,000s or by another amount decided at the auctioneer’s discretion.
What is the Buyer's Premium?

The Buyer's Premium is a percentage of the Hammer Price amounts payable by the Buyer in addition to the Hammer Price.

The Buyer’s Premium is calculated based on Hammer Price amounts, as follows:

  • 22% for amounts lower than EUR 150,000;
  • 18% for amounts between EUR 150,000 and EUR 250,000;
  • 15% of amounts higher than EUR 250,000.
What and how can I sell on the Ans Azura platform?

Ans Azura sells Central-Eastern European and Middle Eastern works of art.

If you are considering selling works of art through the Ans Azura platform, the first step is to request an estimate from one of our specialists. You may do so by contacting us by e-mail at ansazura@ansazura.com.

Please consult our Selling Guide for additional information.

How do I register for a sale?

If you are considering selling works of art through the Ans Azura platform, the first step is to create an account and to request an auction estimate from one of our specialists. You may do so by contacting us by e-mail at ansazura@ansazura.com.

What do I need to access Ans Azura Platform?

You will be able to access the Ans Azura platform from any device with internet connection, regardless of where you are located. Please make sure that your internet connection and your device work in good conditions for an unaltered experience on ansazura.com.

How can I learn about upcoming auctions and curated exhibitions?

You can learn about upcoming auctions and curated exhibitions by browsing our future auction and future exhibition sections. If you are interested in a specific exhibition, auction or lot, you can click the "Add to Calendar" or "Notify me" buttons to receive relevat notifications or status changes. You can also sign up for our newsletter e-mails to stay informed on interesting features and learn about upcoming auctions, exhibitions and more. 

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